Service-excellence in
1
steps
Service-excellence in 5 steps
1. Service maturity
PORAZIET’s service maturity assessment is the first step in service transformation, defining a baseline from current capabilities to future goals. It gathers insights, sets a clear starting point, envisions the desired service model, and outlines a roadmap for a structured transformation.
2. Business case
Defining a business and operating model is key to service transformation. This phase validates data, assesses assets, and evaluates readiness for adoption. It also determines business case feasibility for a go/no-go decision. PORAZIET provides actionable recommendations to drive service excellence and growth.
3. Transformation
Transformation planning is the third step in service transformation, ensuring the right structure, processes, and systems are in place. PORAZIET’s tools support model design and pricing, while pilot testing validates the approach. Scaling and impact monitoring ensure lasting results.
4. Concept implementation
Concept implementation aligns teams with the servitization vision, focusing on cross-training, knowledge sharing, and coaching. PORAZIET’s approach balances transformation with daily operations, creating a capable team ready to drive change.
5. Concept launch
Service concept launch involves a strategic go-to-market plan, defining target markets, competitive positioning, and compelling messaging. PORAZIET supports marketing-driven campaigns to establish your service as a growth accelerator.
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