A break-fix mentality might no longer bring customer satisfaction
For many years you have been supplying state-of-the-art technology products rather successfully to your customers. But it becomes ever more clear to you that your customer demand seems to be shifting. You are being challenged to deliver them service excellence, whatever that may actually be. Is sending a qualified repair technician to fix your product no longer good enough for perceived customer satisfaction?

Outcome-based service business models are ever more being adopted in manufacturing companies
Suddenly you realize that your competitors are offering so-called as-a-service models. Allowing your customers to get products and services on a subscription basis, providing them with flexibility and scalability. Not just selling like you a product outright, but paying instead for the service they receive during its complete lifecycle. Which gives your competitors steady revenue streams, you cannot match with your fluctuating income from selling new product-based solutions!

At PORAZIET we know all about these shifting customer demands towards service excellence. So after we have put your mind somewhat at ease over a good coffee, we will be starting with creating a clear picture of where you are today when it comes to your aftermarket service program. Having a look at your installed base and the current range of services you offer. As well at your organizational service skills and capabilities. Finding out at the same time in how far these are being backed up with an effective spare parts program, in terms of availability and pricing.

Service excellence brings in the potential business in your installed base
Very soon the service excellence puzzle pieces will start falling together. Ideas will pop up to enhance your service portfolio. Getting actions in place to extend your break-fix service model with more sophisticated maintenance programs. Service technicians in your team becoming ever more enthusiastic about preventing issues before they arise. Your service manager already drafting outcome-based services, guaranteeing product performance level or efficiency.

Most importantly, however, a service mindset is growing ever faster in your organization. Which we believe in PORAZIET is the most critical success factor in any transformation towards service excellence, driven by what we call organizational flow. Empowering your service team by means of creating alignment on service strategy, using all available explicit and tacit knowledge around servicing your product. Each one’s contribution being valuated and steered towards progress at the pace your organization is capable to manage.

This is what PORAZIET is all about. Creating flow to accelerate your service growth. Pragmatic, hands-on, result-driven. Acting on service excellence initiatives, rather than discussing them.