Implementation: Team coaching

Empowering Teams for Service Excellence

Strong teams drive strong service businesses. At Poraziet, we equip service teams with the mindset, skills, and confidence to excel—ensuring they deliver outstanding customer value and business results.

Service Mindset Transformation

We help teams shift from reactive to proactive service, ensuring a customer-first approach.

Stronger Team Performance

Through coaching and hands-on guidance, we unlock hidden potential and collaboration.

Sustainable Growth & Engagement

Empowered teams lead to better service, higher retention, and long-term success.

  • Our unique approach:

Creating service flow from balanced chaos and structure

Leveraging potential in your installed base from both a chaos and structure perspective is the framework we are using at Poraziet to create organizational flow in your service activities. To master this balancing act successfully, four essentials need to be applied to achieve sustainable service business growth:

  • Alignment creation synchronizes organizational goals with individual aspirations, fostering a cohesive and motivated service workforce.
  • Knowledge creation empowers your service team to adapt and innovate in the face of uncertainty, turning chaos into opportunities for growth.
  • Contribution management ensures that each service team member's skills and expertise are harnessed effectively, maximizing the collective impact.
  • Progress management provides the necessary framework to monitor and celebrate milestones, fostering a culture of continuous improvement.

What earlier customers
have said about us

“With six months of support from a trusted interim professional from PORAZIET, we strengthened our service team and successfully implemented the core service systems and processes, all as part of our Go Live with a completely new ERP system.”

Dennis van Lankeren

Business Unit Manager ALFRA

  • Agriculture
“Recognizing the need for market-specific templates to boost our Field Service platform solution, we partnered with PORAZIET to create and execute a go-to-market strategy. Within three months, this collaboration led to securing a highly lucrative contract with a major electric utility provider in the US.”

Martin Knook

CEO

  • Electric utilities
“Following the acquisition of Van Hool, VDL Parts relaunched its legacy parts business and brought in PORAZIET to oversee and lead the onboarding of the supply base for the acquired parts, which played a vital role in successfully reclaiming the business from day one”

Peter Schellens

Managing director

  • Automotive

Any other questions?

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What types of teams do you coach?

We specialize in coaching service teams, customer support, and leadership teams in manufacturing industries. We are determined to support growing your service business by acting as your trusted sparring partner

It varies based on needs, but most programs range from a few sessions to ongoing development plans.

We have a specialized focus on service models for manufacturing companies. With years of experience within this field, we are determined we can help your business empower its service model.

Curious about what we can do for your business? Take our assessment and find out!

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